Coronavirus (COVID-19) Guidance and resources for members

27 March 2020

We'll be adding more information and guidance to this page whenever we can, so please check back regularly. We advise all members to keep up to date with the latest advice from the Government about coronavirus



Should we be continuing with face-to-face work with our clients?

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Given the Government's guidance to stay at home unless absolutely necessary, we advise that, wherever possible, you do not continue to see clients face-to-face if other options are available.

There are many factors to consider, including:

  • the client's need and safety

  • your need and safety

  • the context of the service

  • whether other options are possible and the ethical and practical risks of any decision

  • the known risk factors of age and any pre-existing health conditions for both yourself and your client

  • clients with particular needs who may not be able to engage using online platforms

We'd encourage you to work through the ethical decision making process with your supervisor to make a personal decision on this.

We realise some members will want us to give a definitive answer to this question, but because of this range of factors we’re not able to give a single answer that will be applicable in every case.


Can you clarify whether counselling is deemed essential or non-essential contact? Has there been any official clarification from the Government or the Department of Health?


We'd like to have more clarity on this from the Government or the Department of Health. We’ll keep you posted as and when we hear anything to help with any decision making.

At the moment, we believe this is a judgement that needs to be made with each individual client. For some clients counselling is an essential contact, and you could consider whether telephone or online therapy may be possible, while others may be able to manage or choose to take a break in therapy.  


We'd encourage you to work through the ethical decision making process with your supervisor to make a personal decision on this.


If you would like any more clarification on this issue please government updates that are broadcast daily.


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Counselling training

We encourage all students and accredited members to keep up to date with their training. If you're in need of further information please contact us and we'll endeavour to help.

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