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Privacy Policy

Understanding what our site does

How do we collect information about you?

We obtain information about you in the following ways:


When you visit The ISPC website

The ISPC website uses Cookies. Cookies are small files that are stored on your computer when you visit a website. Cookies are used to store non personal data about you (for example, your geographical location, and IP address, as well as which of our webpages you’ve visited most. Cookies help to distinguish you from other users of my website. This helps The ISPC provide you with a good experience when you browse our website and also allows me to improve our site. For detailed information on the cookies we use and the purposes for which we use them, please see our Cookies policy. If you choose to get in touch with us via our contact form, no cookies are stored, and your information is not stored on our website. Your enquiry goes through to me via email, and whilst we store this information so that I’m able to respond to your query and get in touch, we do not sell or share this information. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Via email

When you enquire about our services via email and we reply to you via email, we cannot guarantee that your email, or my reply is 100% secure. It is important that you understand that no data transmission over the Internet can be guaranteed to be 100% secure. If you wish to send us any documents via email and have any concerns about confidentiality and the data contained within your documents, we are happy for you to password protect your documents before sending them to The ISPC. You can either provide us with your password in a separate email, or phone us and provide us with your password over the phone.

Over the phone

If you choose to make contact asking for a return phone call, The ISPC may collect information from you as a prerequisite for inviting you in for an assessment.

Face to face

When you attend a therapy sessions, we collect and record data from you in order to get to know you, understand you, and help you overcome your difficulties.

Completing forms

Once we agree on a day/time for you to attend a consultation session, we will ask you to complete a Client Details form-this form will ask you to provide me with personal information, including your name, date of birth, address and GP details

From Third-Parties

We may receive information about you from third parties we work closely with, including other health professionals and your health insurance company. Third parties including analytics providers provide me with information that helps me ensure my website is user-friendly and provides my website visitors with the information they seek. The only third parties who we will have reason to obtain information from in relation to your treatment are your insurance company and/or referring GP or psychiatrist. Your insurance company may refer you directly to me, and if they do, they will often provide The ISPC with your personal information. If your GP or consultant psychiatrist refers you to us for CBT, they may also write a referral letter which may contain both personal and sensitive information. If you have any concerns about whether the above third parties are GDPR compliant, please contact them directly. The ISPC will never knowingly obtain data about you from any third party without your knowledge or consent.

The ISPC: in accordance to new General Data Protection Regulations (GDPR) effective 25th May 2018.


The ISPC is serious about data security and confidentiality and this document will explain what data we hold, why we hold it and how it is kept safe. The ISPC holds only information that has been supplied to us by our member. We will also explain your rights and how to opt in for marketing purposes.


What data is held?

We only hold data that has been formally submitted to us. This includes; Names, addresses, contact details (phone, email), specialism, signed documents (contracts) and professional photos, and assignments including case studies, presentations and personal journals


Where is my data stored?

Any data that has been submitted by a member to The ISPC will be stored in their respective folders which is found on our local servers. This ranges from basic information, signed documents i.e. class confidentiality agreements, assignments etc.


In addition, personal information is stored on our provider database.

Retention of Information

The basis on which we hold or share information about you is outlined below and also the limits around confidentiality.


You have the right of access to information we hold about you and to amend or ask for deletion of information that may not be accurate or correct.  Please contact us if you wish to view the data we hold about you. The ISPC will not hold your data for longer than is deemed necessary for the purposes of therapy or any other service we provide and in accordance with and following best practice and legal guidance. If you wish to know how long we hold data or notes for please contact us.


Is my data secure?

All data that we hold is located on secure local servers that can only be accessed by The ISPC staff who have been given permission. This means that only The ISPC staff can access this data. Furthermore, this information is safeguarded using appropriate anti-virus and firewall software that is regularly monitored and updated. We may have physical copies which are stored in a locked cupboard in our office.


What is my data used for?

Contact details are used so that we can contact individual members about updates.  Signed documents such as contracts are saved so that we have proof that you as a member, comply with our rules and code of ethics.


Right of erasure

In accordance with applicable European legislation you can delete any information that we hold about you. You can request this by emailing:


Your rights

You have the right to exercise Your Data protection rights at any time and to request information as to whether and which Personal Data relating to you has been processed by us. You may also arrange for your Personal Data to be corrected, blocked or cancelled at any time in writing by contacting the following address:



On our website

We publish ISPC information only, however, some testimonials from members both past and current have kindly given permission for their written testimonials to be read and made available on our website.  Should anyone wish in the future any material available on our marketing sites, to be edited or removed, then please e-mail:

Counselling training

We encourage all students and accredited members to keep up to date with their training. If you're in need of further information please contact us and we'll endeavour to help.

Become a member

If you're looking to enhance your counselling framework and ethics please join the ISPC. We want to provide the same level of service that you would provide to your clients.

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